Work
Three case studies, each showing a different muscle. They cover the problem, the decisions and trade-offs, the architecture, the delivery and the numbers, plus what I would do differently.
Case studies
Other shipped work
Products and features behind the case studies, with the result each one moved.
- AI Performance Analytics SuiteAT&TReal-time monitoring of 15+ KPIs across 6 channels
- Retail Hyper-PersonalizationAT&T15% uplift in product recommendation click-through
- Omni Universal CartVerizon11% more orders fulfilled, 13% less cart abandonment
- Three-Year Device Payment PlansVerizon$320K pilot revenue, 14% higher upgrade rate
- Early Termination Fee RedesignVerizon22% fewer service inquiries
- Hum+ Wi-Fi PlanVerizon$100K+ ARR at a 23% attach rate
- Split FulfillmentVerizonDelivery 2.1 days faster, CSAT up 3 points
- Work Statement Requirement DatabaseInfosys · Boeing1,200+ engineers served, 99.2% uptime, $2.8M estimated annual savings
Independent prototypes and hackathon builds live in the AI Lab. Explore the AI Lab
Building an AI product, scaling an enterprise AI experience, or figuring out where AI actually creates value?
I work at the intersection of product strategy, AI systems and execution.